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To update your profile, log into your account and navigate to 'My Profile'. Click on the 'Edit' button to make changes to your information, services, pricing, or portfolio. Remember to save your changes when finished.

For KYC verification, you typically need to provide a government-issued photo ID (passport, driver's license), proof of address (utility bill, bank statement), and business registration documents if you're registering as a business entity. All documents should be clear and valid.

Verification may be rejected if your documents are unclear, expired, don't match the information provided, or if there are inconsistencies in your application. Check the specific rejection reason in the notification email and resubmit with the corrected information.

Payments are processed after the service is marked as complete and the client confirms satisfaction. Funds are typically transferred to your linked bank account within 5-7 business days, depending on your bank's processing time.

We charge a service fee of 15% on each completed job. This fee covers payment processing, platform maintenance, customer support, and marketing to bring clients to the platform. The fee is automatically deducted before the payment is transferred to your account.

To update your banking information, go to 'Settings' > 'Payment Methods' and select 'Update Banking Details'. You'll need to provide your bank account number, routing number, and account holder name. For security reasons, we may require additional verification steps.

To cancel a service request, navigate to 'My Jobs' > select the specific job > click 'Options' > 'Cancel Service'. You'll be asked to provide a reason for cancellation. Please note that frequent cancellations may affect your profile rating.

If a client is unsatisfied, first try to resolve the issue directly through the platform messaging system. If a resolution cannot be reached, our support team can mediate. In some cases, you may need to offer revisions or partial refunds based on the service agreement.

All disputes should be handled through our platform. Navigate to the order in question, click 'Report Issue', and select 'Open Dispute'. Provide all relevant information and documentation. Our support team will review the case and help reach a fair resolution based on our terms of service.