Answers for both sides of the job.

Essential information for new users of the BaaiCore platform.

• How do I book a home service?

  Browse services or post a job with your specific requirements, preferred schedule, and budget. You'll receive tailored responses from verified professionals in your area. Compare quotes, reviews, and credentials, then choose the right pro for your needs. Confirm the booking, and pay securely through BaaiCore's protected payment system.

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• How do I become a service professional?

  Create an account, complete your professional profile with relevant skills and experience, submit required verification documents (ID, trade licenses, insurance), and select your service categories and service area. Our team will review your application within 1-3 business days. Once approved, you'll start receiving job requests matched to your expertise.

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• How do I create an account?

  Click 'Sign Up' at the top of our website or download our mobile app. Choose between a customer account or service professional account. Complete the registration form with your name, email, and create a secure password. Verify your email address, and you're ready to start using BaaiCore!

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• What services are available on BaaiCore?

  BaaiCore offers a wide range of home services including plumbing, electrical work, HVAC, general contracting, carpentry, painting, landscaping, snow removal, cleaning, and many specialty services. Our platform continuously adds new service categories based on customer demand and professional availability in your area.

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• Is BaaiCore available in my area?

  BaaiCore serves major cities and their surrounding communities across Canada, including Toronto, Montreal, Vancouver, Calgary, Edmonton, Ottawa, Winnipeg, Quebec City, Halifax and St. John's. See the full list on our About page — we're continually expanding our coverage.

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• Can I use BaaiCore on my mobile device?

  Yes! BaaiCore is available as a mobile-responsive website and as dedicated apps for both iOS and Android devices. Download our app from the Apple App Store or Google Play Store for the best experience with real-time notifications and easy project management on the go.

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• What makes BaaiCore different from other service platforms?

  BaaiCore stands out with our verified professional network, secure milestone-based payment system, comprehensive service guarantees, and locally-based customer support team. We're built for Canadian service needs, climate considerations, and provincial regulatory requirements.

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Information about getting quotes, scheduling services, and managing bookings.

• Can I get multiple quotes?

  Yes! Post your job once and receive multiple quotes from vetted professionals in your area. You can compare pricing, availability, expertise, and customer reviews to find the perfect match for your project needs. There's no obligation to proceed with any quote until you're ready.

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• What if the scope changes after a quote?

  Our platform handles scope changes transparently. Your professional can submit a revised quote through the app, clearly indicating what's changed. All modifications are documented and must be approved by you before any additional work proceeds or additional charges are applied. This protects both you and your service provider.

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• How quickly can I expect to receive quotes?

  For standard services, you'll typically receive your first responses within 1-4 hours, with most quotes arriving within 24 hours. For emergency services, our rapid response system connects you with available professionals within minutes. The exact timing depends on service type, location, and current demand.

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• Can I schedule recurring services?

  Absolutely! BaaiCore makes it easy to set up recurring appointments for services like regular cleaning, lawn maintenance, or seasonal home maintenance. You can set your preferred frequency (weekly, bi-weekly, monthly, quarterly, or custom), and our system will automatically schedule future appointments with your chosen professional.

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• How do I cancel or reschedule a booking?

  You can cancel or reschedule through your BaaiCore dashboard or mobile app. Go to 'My Bookings,' select the appointment, and choose 'Reschedule' or 'Cancel.' Please note our 24-hour courtesy policy—cancellations less than 24 hours before a scheduled service may incur a fee as outlined in our service agreement.

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• What information should I include in my job request?

  For the most accurate quotes and best service, include: detailed description of the work needed, measurements or dimensions when applicable, photos of the area or issue, your timeline, any specific materials preferences, property access information, and any special requirements. The more details you provide, the more precise your quotes will be.

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• Can I choose a specific date and time for service?

  Yes, you can specify your preferred date and time when posting your job request. Professionals will confirm if they can accommodate your schedule or propose alternative times. For maximum flexibility, you can also indicate time ranges or multiple date options that work for you.

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Information about our secure payment system and user protections.

• How does payment work?

  Where payment features are available, BaaiCore supports secure on-platform payments and clear transaction records. For larger projects, milestone-based payments may be available so funds can be released as specific stages are completed.

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• What payment methods are accepted?

  BaaiCore accepts major credit cards (Visa, Mastercard, American Express), debit cards, Interac e-Transfer, Apple Pay, and Google Pay. For businesses, we also offer invoicing options with net payment terms. All payments are processed through Canadian payment processors with enterprise-grade security.

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• What protections do I have as a customer?

  BaaiCore is designed to help improve trust in marketplace transactions through on-platform messaging, payment records (where available), verification steps for service professionals (which may include identity and business checks depending on the category), and dispute support tools. No marketplace can eliminate risk entirely, so we encourage customers to review profiles and ask questions before booking.

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• What is the BaaiCore Guarantee?

  If BaaiCore offers a protection program or guarantee for certain bookings, the eligibility criteria, scope, and claim process will be described separately and may vary by service category. Program availability may change over time.

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• How do I handle disputes with a service provider?

  First, try to resolve the issue directly through our in-app messaging system. If that doesn't resolve the matter, initiate our formal dispute process from your dashboard. Our customer success team will review the case, examine all communications and evidence, and work toward a fair resolution according to our dispute resolution policy.

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• Are there any service fees?

  For customers, there are no fees to post jobs or receive quotes. Service professionals pay a small commission on completed jobs, which helps us maintain the platform, verification systems, and customer protections. This fee structure allows us to offer our platform free to customers while ensuring high-quality service providers.

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• How are professionals verified?

  Our verification process includes identity verification, address confirmation, professional license validation (where applicable for regulated trades), insurance verification, criminal background checks for eligible services, and review of work history. We also monitor ongoing reviews and maintain quality standards for all professionals on our platform.

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How to get help when you need it.

• How do I contact support?

  You can contact BaaiCore support by email at support@baaicore.com. For safety concerns, you can email safety@baaicore.com and review our Safety page. If there is immediate danger, call emergency services (911).

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• What are your support hours?

  Our Help Center is available any time. Support response times can vary based on demand and issue type. We aim to respond as quickly as possible, and we prioritize urgent safety-related messages.

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• How can I provide feedback about the platform?

  We welcome feedback! Use the 'Feedback' option in your account settings, email feedback@baaicore.com, or participate in our regular user surveys. For feature requests, visit our community ideas forum where you can submit and vote on suggestions for platform improvements.

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Information specific to our service provider partners.

• How do I get more job requests?

  Complete your profile with comprehensive details about your skills, experience, and project photos. Maintain a high response rate to inquiries and keep your calendar updated with your availability. Collect positive reviews by providing excellent service, and consider expanding your service categories or service area if appropriate for your business.

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• How are jobs matched to me?

  Our intelligent matching system considers several factors: your service categories, service area, availability, response rate, customer ratings, completion rate, and specific skills or certifications. We prioritize professionals who consistently provide excellent service and maintain high platform standards.

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• What fees do professionals pay?

  BaaiCore charges a competitive commission on completed jobs, ranging from 10-15% depending on your service category and membership tier. Premium membership options are available with reduced commission rates and additional benefits. There are no upfront fees, monthly charges, or costs for receiving job requests.

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• How do I receive payments?

  After job completion and customer confirmation, funds are released to your BaaiCore account. You can then transfer funds to your linked bank account (1-3 business days processing time), request an Interac e-Transfer for same-day access (small fee applies), or maintain a balance in your BaaiCore account for platform fees on future jobs.

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• What insurance do I need as a service provider?

  Requirements vary by service category, but most providers should have general liability insurance (minimum $2 million recommended for most trades). Specialized services may require additional coverage like professional liability insurance, workers' compensation, or bonding. BaaiCore offers access to preferred insurance partners with competitive rates for platform members.

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Assistance with using the BaaiCore platform and apps.

• How do I reset my password?

  Click 'Forgot Password' on the login screen, enter your email address, and use the reset code sent to your email. If you don't receive the email, check your spam folder or contact support for assistance.

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• Is my personal information secure?

  We use safeguards intended to protect personal information, but no system can be guaranteed to be 100% secure. For details about how we collect, use, and disclose information, please review our Privacy Policy.

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• How do I update my notification preferences?

  Go to 'Account Settings' in your dashboard, select 'Notifications,' and customize which alerts you receive and through which channels (email, SMS, push notifications). You can set different preferences for different types of notifications while ensuring you don't miss important updates about your services.

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• Can I use BaaiCore offline?

  The BaaiCore mobile apps have limited offline functionality, allowing you to view previously loaded information when you don't have an internet connection. However, to receive real-time updates, messages, and to book or manage services, an internet connection is required.

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